Peace of mind

There will be no delay in payment collection, regardless of when the item is expected to ship.

Any electric bicycle or electric scooter order cancellation before shipment will be charged an 8% processing fee, and customers can only get a 92% refund of the total order price.

All cancellations need to be done by email to the BMG e-bikes order desk. The customers cannot cancel the order by phone.

The customers will receive a notification email after the order has been cancelled successfully. Otherwise, the cancellation of the order was unsuccessful.